Sales Terms & Conditions

1. About Us

  • This website is owned and operated by Singpet Pte Ltd.
  • If you need to contact us, please e-mail us at :, or
  • by phone : (65)6509-4625

 2. Ordering Goods

  • All Sales Final.

3. Payment

  • All prices shown on our website are inclusive of tax.
  • Payment for the goods and delivery can be made by any method shown on our website at the time you place your order.
  • Your order will be dispatched for delivery only when payment has been made and the funds are cleared.
  • All payments are made through third party payment transaction companies, we therefore do not have any access to your financial or bank details.

 4. Delivery Charges

Free Delivery: 

  • Minimum Order Amount : SG$80.00 
  • Max Order Weight : 2kg
  • Shipping Country: Singapore
  • Not Applicable for Singpet Club Members.

 SG$5 Delivery Charge: 

  • Order Weight : Less than 2kg
  • Shipping Country: All countries

 SG$10 Delivery Charge:

  • Order Weight : Greater than 2kg
  • Shipping Country: All countries.     

 ** We do not ship Pet Food outside Singapore. 

 5. Delivery Time

  • The goods will be delivered to the address you give when you place your order.
  • Our standard delivery to Australia, Canada, United States and United Kingdom is up to 15 working days, up to 5 working days within Singapore local and up to 30 working days for the rest of the world. 

 6. Self Collect at Store

  • Collection time : Monday to Friday (Except Public Holidays) - 09:00 am - 06:00 pm
  • While we will always carry ample stocks, we recommend to always call our store numbers before visiting store for self-collect to avoid disappointment of no stock at the time of collection (especially if collecting Pet Food, Treats or Supplements)

 7. Subscription Products Terms & Conditions 

8Returns and cancellation

  • All product sales are final

9. Privacy Policy

  • We will take all reasonable precautions to ensure the details of your order are secure, but unless we are negligent we will not be liable for any unauthorised access to information supplied by you.

10. Applicable Law

  • Your use of this site . is governed by, construed and enforced in accordance with the laws of Singapore. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Singapore.